Analogies are a powerful tool for explaining complex concepts like
usability, user experience, and design thinking to clients and
audiences.
At Brainstorm Ergonomics, we often use analogies in our
conversations, and during a recent discussion about the ROI of design
thinking, usability research, and user-centered design with a potiential new client, we came up
with a powerful analogy linking the long-term effects of smoking to the
ROI of human factors in healthcare.
As former researchers in a psychological study of adolescent cigarette smoking, we found that the young people we surveyed were not focused on the long-term negative effects of smoking, such as cancer, but instead on the short-term benefits, like social acceptance and stress relief. Similarly, developers often do not consider the long-term issues that can arise from engineering-centric design paradigms, resulting in poor user experiences that are costly to market, build, and support.
By focusing on short-term immediate positives associated with usability, human factors, design thinking, and user experience, we can help developers and organizations understand the value of investing in user research and design that aligns with users' mental models, workflows, and needs. This approach can reduce development costs, training and documentation costs, and support costs, while also improving user satisfaction, efficiency, and effectiveness.
At Brainstorm Ergonomics,
we offer a range of services to help organizations incorporate user-centered design into their processes, including ergonomics and user experience training, website usability testing, and user-centered design consulting. By working with our experienced team, you can ensure that your products and services meet the needs of your users, resulting in improved ROI, customer satisfaction, and brand loyalty.As Dominira Saul of Akendi notes, the cost of marketing, building, and supporting bad designs far exceeds the investment required to ensure that products and services are effective, efficient, and satisfying to use. By partnering with Brainstorm Ergonomics, you can ensure that your design investment pays off in improved user experiences and business outcomes.
Our team is ready to help you develop a design strategy that aligns with your business goals and your users' needs.