Many people complain that electronic health records (EHRs) have "too
many clicks," but the real issue is not the number of clicks but the
number of decisions.
Providing clear directions and eliminating vague or
jargon-filled links can improve EHR usability and user satisfaction.
In recent years, many healthcare professionals have complained that electronic health records (EHRs) have "too many clicks." Some have suggested that reducing the number of clicks is the key to improving EHR usability. However, in our experience facilitating usability tests, we have found that the number of clicks is not the real issue. Rather, it is the number of decisions that each click represents.
Every click in an EHR represents a decision point within a workflow. If the decision is clear and the user knows what will happen after they make the click, it becomes automatic and doesn't impede usability. The problem arises when the links are vague, non-descript, misleading, or filled with jargon, causing users to hesitate and question their decisions. This amplifies the number of clicks and creates the myth of "too many clicks."
Think of it like taking a road trip with unclear directions. If the road signs don't match up with your directions, you'll feel frustrated and arrive grumpy. However, if you have clear directions, the journey will feel shorter and you'll arrive happier. The difference is confidence.
So, instead of worrying about the number of clicks, focus on providing clear directions and eliminating vague or jargon-filled links. This will improve EHR usability and user satisfaction. As Stephanie Lumas said, "Don't worry about having multiple clicks on your EHR, but just make sure your users know, in advance, the effect of any clicking will have on their workflow."
If you're interested in learning more about how user-centered design can benefit your organization, please contact us at https://www.BrainstormErgonomics.com/contact. Our team is ready to help you develop a design strategy that aligns with your business goals and your users' needs.